Elements and Performance Criteria
- Benchmark website performance
- Review client performance expectations, from the specifications and business requirements
- Test the administration and maintenance requirements, against the specifications and business requirements
- Establish performance benchmarks, from the specifications and business requirements
- Ensure that performance benchmarks are tested
- Record measured performance benchmarks against the specifications
- Track website performance
- Measure actual website performance against performance benchmarks in key areas and record the outcomes
- Establish policies and procedures for maintaining the stability of actions and processes related to the website
- Identify faults, or suggest improvements, to the website
- Implement improvements according to the business requirements and organisational policy, and procedures
- Establish automatic fault reporting procedures and processes
- Monitor and maintain website security measures
- Implement administration and maintenance schedules
- Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled
- Track user activities and make changes to policies or procedures, depending on the findings
- Tune performance
- Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies
- Record performance inconsistencies, and incorporate learning, into revised policy and procedures
- Use diagnostic and software tools, to identify and correct, any website faults
- Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website
- Complete and record the fault, correction and maintenance reports
- Initiate and monitor performance improvement
- Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems
- Review the security tools, and procedures and conduct improvements, where necessary
- Document and implement the maintenance schedules
- Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement
- Update the website on a regular basis, including information, links, multimedia links, and back-end software
- Provide a timely and appropriate response to the client